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Customer care

Privacy Policy

​​When you purchase products from our store, as part of the buying and selling process, we store the personal information you provide us including your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With relation to Email Marketing, with your permission, we may send you emails about our store, new products and other updates.

​When you submit personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your stated permission, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at 

​We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Under no other circumstances will we do so.

​To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

​We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at

Terms and conditions

Should you need to cancel your booking the following policy will be applied:

  • More than 12 weeks notice before the booked retreat-you will receive a full refund.

  • Between 12 and 8 weeks from the booked retreat- you are entitled to a 50% refund. Or we will work with you to move your retreat to a mutually convenient alternative retreat date.

  • If you cancel within 8 weeks of the booked retreat, we are unable to offer a refund. However, we will endeavour to resell your booking and, if successful, we will provide you with a refund to the amount we resell your booking for. Alternatively, we will work with you to move your booking to a mutually convenient alternative retreat.

We will do everything to ensure that the retreat takes place on the planned date and at the location advertised. However, where this becomes impractical due to circumstances beyond our control, or where bookings are insufficient to justify it, we may cancel or rearrange the retreat at our discretion.

In such cases where a retreat is cancelled:

we will refund the total amount of payment which we have received from you in respect of the retreat, less any previously processed refunds.

Cancellations based on low bookings will not take place within 8 weeks prior to the retreat taking place. Cancellations within this period of time will only ever take place for circumstances beyond our control. And in every instance of a cancellation by us we will endeavour to book you into an alternative retreat date.

Personal effects:
Betty Loves Books does not accept any liability for loss, damage or theft of your personal effects, it is your responsibility to ensure you keep your valuables secure.  

Dietary requirements:
Whilst we try to accommodate your dietary needs, we cannot guarantee an allergy-free diet as the kitchens we use are not entirely under our control. Betty Loves Books will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst staying at the property.

We reserve the right to ask any guests to leave whose behaviour is disruptive or threatening (no refund will be offered).

Please get in contact if you would like to bring your well-behaved pet to the retreat. In some instances, this may be possible. For assistance animals please get in contact and we will work with you to ensure your animal is with you for your retreat.

Additional needs:
Our retreat locations may not all be able to accommodate additional needs. Should you require specialised facilities, please contact us and we will work with you to ensure your stay is as comfortable and safe as possible.

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